Prototype · sample data · Phase 2
Sample data
ChangeOS Phase 2 2027, with Engineering

Inside the product. The playbook becomes plays.

Engagement Hub feeds it. Coaching becomes a play the manager hits once. Nudges reach agents between contacts. Rules the customer can read and change.

A drawing until Phase 1 has a number.

Derek, Sep 24

"Coaching modules become part of a play, an automatic action they can just hit."

Plays, not promptsEach flag carries the action, the owner and the minutes.Start the 1:1 with the script. Send the nudge. Assign a six-minute example. One click, logged.
Hub feeds itEngagement Hub already shows supervisors who is adopting.This is what to do about it, for every customer, Pro or not.
In the flow of workA nudge is one more rule in the engine that already runs the floor.It arrives between contacts, the way an alert does. Nothing new to install.

It looks like Hub and sits on the same screen as another tab.

Screen 1 · Manager copilot

What should I do today? Prompt, script, one click.

Tap a person. Start the 1:1, send the nudge, or assign the example.
Screen 2 · Employee experience

A nudge between contacts, not a course.

Accept or dismiss. The manager sees the pattern, not the click.
Screen 3 · Rules

If this, then that, for human behavior.

Change the threshold and watch the count of people who would fire today.
Screen 4 · Plays

Every flag carries the play, the owner, the minutes.

Do it. The response is logged.
Screen 5 · Adoption intelligence

Use versus avoidance, time to adoption, where people route around the tool.

Filtered by the team you tapped.
Screen 6 · Executive view

Front office, back office, one adoption picture.

One column per source.
How Phase 2 gets built

Build it outside the product, prove it, then it gets approved in.

  • The ruleEngineering will not let it be built on an island. Same path as the other side quests.
  • Product ownsThe connection that carries Hub signals in and plays back.
  • Back officeFront office first. Product has not defined back-office adoption yet.
  • Roadmap homeEngagement Hub and Capability Cloud already sit in the Human to Hybrid stage. The conversation with Chris Busbee happens before December, not in the room.
Next

Phase 3 opens when plays go back into the product and a customer has run it.

ExitOne customer, plays logged, lift measured.From the install base, through an AM, after the pilot has its number.
ProductWhere the Hub connection lives and what it carries.
KathrynData terms for per-person adoption data across a customer's teams.Managers see the pattern and the response, never the click.
OverviewPhase 1Phase 2Phase 3· ChangeOS pilot
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